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Frequently Asked Questions

As an innovative, world-first product, customers often want to know a little more about HIDE. So we’ve gathered up the most FAQs for some easy reading! Please do let us know if you have a query which we haven’t answered below.  

What HIDE size do I need?

The HIDE product range is available for Skimmer Lids, Access Covers and Drain Covers. The first step is to determine which style of HIDE product you need.

The size of your HIDE product refers to both the outer measurements of the lid, and the thickness (depth) allowed for your inlay materials. Choose your lid to fit the square recess in your landscaped area, and ensure the depth of the lid will fit your inlay materials. For example, if you have a 30mm thick stone tile, ask for a HIDE-30. Your helpful HIDE sales professional, or your contractor, can assist with providing correct information on the size you will require. All of the outer and internal measurements for each product are provided on our product pages. Alternatively, download the HIDE Specification Sheet here.

Where can I purchase a HIDE product?

HIDE is based in Brisbane, Australia. We supply nationally and internationally. All HIDE products may be purchased from us directly, or through one of our reputable suppliers or trade partners.
The different options available to purchase a HIDE product are:
1. Browse the full HIDE range online here (link to HIDE KITS page). You can add items to your query and then contact us directly for prices.
2. Call us and speak to our team, available during business hours on 07 3807 2551.
3. Head to the SUPPLIER page to find your closest HIDE supplier. 
4. Your pool tiler or builder may supply the HIDE product as part of the full pool project. Ask your tiler or builder to include it in their quote.

How much does a HIDE product cost?

HIDE products represent excellent value for money. You receive a quality, long-life product with a high-grade finish and no-fuss installation.
For prices on individual items, please contact us directly. (links to Contact Page)
Or head to the WHERE TO PURCHASE to find your closest HIDE supplier.

What landscaping materials can be fitted into a HIDE lid?

A standard HIDE lid can be fitted with any suitable materials including:
• tiles as thin as 10mm
• pavers or stone tiles
• timber decking
• HIDE also manufactures a specific lid designed for concrete
For a totally seamless look, multiple types of landscaping materials can also be fitted into the one lid. Grout lines can also be continued through tiles/stone fitted in a lid. Head to the HIDE RANGE page to see photographic examples of the seamless integration which can be achieved with a HIDE lid.

Can I replace my current skimmer or landscape lid (retrofit) with a HIDE lid?

In most cases you can indeed – HIDE lids can be retrofitted.
Install instructions for fitting a HIDE are included in every HIDE kit, and can also be accessed on the HIDE INSTALLATION page. In most instances, it is a simple and easy job for a professional contractor.
Please be mindful, that if retrofitting a HIDE product, you will need to fill the lid with the material which matches the rest of your landscaped area (to achieve a seamless finish). Your existing area may be tiled, or paved, in which case you will need a matching tile/paver. If you do not have a spare paver/tile on hand, please contact us directly, or your nearest supplier, to locate a new tile which may be a close match.
If you are replacing a lid which is a different size to those available in our HIDE range, we can custom manufacture a lid in a specific size to suit your needs. (See the CUSTOM HIDE FAQ below for further information.)

My current loose-stone skimmer lid keeps breaking.  Can I replace it (retrofit) with a HIDE Skimmer Lid?

Yes, indeed you can! We'd love to see your pool area fitted with a shiny new HIDE Lid! 
If your current lid was originally cut by your pool tiler or builder and loosely fitted, a new square recess can easily be cut (by a contractor) over the existing skimmer to allow for a HIDE lid. In most cases the new recess area can be cut to accommodate an existing HIDE size. However, if it cannot, HIDE can easily manufacture a custom-size lid to fit (see the CUSTOM HIDE FAQ below for further information).
Please allow extra time for the custom skimmer lid to be supplied. There will be a slightly higher cost involved due to the one-off manufacturing process.
Please be mindful, that if retrofitting a HIDE product (whether standard or custom), you will need to fill the lid with the material which matches the rest of your landscaped area (to achieve a seamless finish). Your existing area may be tiled, or paved, in which case you will need a matching tile/paver. If you do not have a spare paver/tile on hand, please contact us directly, or your nearest supplier, to locate a new tile which may be a close match.

Does the skimmer box have to be directly under the centre of the HIDE Edge Protector?

No, it doesn’t have to be centred. If the leaf basket can be removed and the four corners under the Edge Protector are supported, then installation can be off-centre.

Can I have a custom sized HIDE lid made?

Of course – that is no problem! HIDE manufactures our range of lids at our HQ in Brisbane, Australia.
Firstly, we will need to know the size of the lid you require. We can then manufacture a custom-size HIDE lid to suit your needs. Please contact us if you'd like to inquire about a custom-made HIDE lid. We are happy to walk you through the process – it’s an easy and affordable solution, so be sure to talk to us today.
Please allow extra time for the completed lid to be supplied. There will be a slightly higher cost involved due to the one-off manufacturing process.

I’ve lost my Safety Key, can I order a replacement?

Yes, you can! Please view the available range of replacement Safety Keys here.(link to Safety Key Product Page)
If you are unsure of what type of key you require, please contact us for assistance. 

Is it easy to clean and maintain a HIDE Lid?

Most definitely - we've made the process cost effective and stress-free! Please see our CORRECT USE AND CARE page for complete information.

Who do I contact if my HIDE product is damaged or faulty?

There are number of options available if you feel the HIDE product is not performing how it should. (Remember the warranty only applies to the HIDE stainless steel components, not the inlay materials).
If you originally purchased the HIDE product directly from us, please contact us. Or call and speak to our team during business hours on 07 3807 2551.
Alternatively, if you originally purchased the HIDE product through one of our reputable suppliers, or if it was supplied by your pool tiler or builder, you may want to contact them in the first instance. However, if you’d like to contact us as the first option, please feel free to do so. We’re always happy to hear from customers and will do our best to help solve any issues.

I would still like to use a prefilled lid from the previous QUAD range, but you don’t offer my paving material as a standard infill.  Can I supply a piece of my paving for you to insert?

Of course, that's not a problem! We will cut the slot and deliver the completed QUAD lid back to you. Freight fees do apply to those outside of the Brisbane metro area.